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Protecting your privacy
This Policy covers Thryv Australia Pty Ltd and its related companies (Thryv Australia), including its subsidiaries, whose operations include publishing and distributing the Yellow Pages and White Pages directories, electronic, wireless and online consumer products, as well as offering advertising, media, marketing data solutions, data cleansing, content, location and other business services.
This Policy also incorporates our Credit Reporting Policy which covers additional information on how we manage your personal information collected in connection with a credit application, or a credit facility.
1. The kinds of personal information we collect and hold
The kinds of personal information we collect and hold may include:
Some information we collect might not be included in this list. It really depends on the service or product we’re offering.
2. How we collect your personal information
To make this advertising more relevant to you, we or our third party advertising companies, may collect and use information about visits to our sites and to other sites made using your computer or device. For more information about this practice and your options, visit here.
Where we do identify you (such as where you are logged into your online account), we treat any use or disclosure in accordance with this policy.
We sometimes collect your information from other sources including from:
In some circumstances, if you don’t provide us with your personal information, we may not be able to
If we ever need you to give us another person’s personal information (for example, if you’d like to give someone access to our services), we’ll need you to let that person know. You can also tell them to contact us if they have any questions.
3. How we hold your information
We store your information in hard copy or electronic format and store it in storage facilities that we own and operate ourselves, or that are owned and operated by trusted third parties.
We use a combination of technical solutions, security controls and internal processes to help us protect your information and our network.
We aim to keep your information only for as long as we need it e.g. for business reasons for to comply with our legal and regulatory requirements. When we no longer need the information, we take reasonable steps to destroy or de-identify it.
4. How we use your personal information
We may use your personal information to:
If you don’t want us to contact you for marketing or promotions, please call us on 1800 736 747. And if you’ve received emails or SMS from us, you’ll need to follow the unsubscribe instructions within those messages for them to stop.
If you sign up to push notifications, you’ll receive these on your browser whenever they’re sent. These do not identify individual customers but may include promotional communications regarding our products and services. If you later wish to opt out of notifications, you can configure the settings on your browser. Opting out of push notifications will not affect other communications you receive from us, such as email communications.
5. When we disclose your personal information to third parties
In some circumstances, we might disclose your personal information to other organisations. But we only ever do this when providing services to you, or as otherwise explained in this policy. When we do this, we take all reasonable steps to keep your information secure.
We also require our contracted service providers to comply with privacy and confidentiality obligations to help protect your personal information. These service providers may be based locally or overseas. They help us with tasks like:
We may disclose your personal information to:
6. Thryv Data
Thryv Data collects personal information such as your name and contact details from third party data suppliers. If your personal information was provided to us by a data supplier, we will have sought their confirmation that they are authorised under privacy laws to provide us with your personal information for the purposes described below.
We collect, hold, use and disclose personal information in order to operate our business, including to provide products and services to our customers such as marketing databases that can be used by our customers for campaign purposes, including to supply information regarding products and services that may be of interest to individuals and businesses, and data linkage and cleansing to make sure our customers’ data is complete, up-to-date and accurate.
7. Sharing your information outside of Australia
In some situations your personal information might be transferred outside of Australia. This is usually for information management and storage purposes, and most commonly occurs in the Philippines, India, United States of America, Canada, Israel, Denmark, Japan, United Kingdom, Croatia, Germany, Ireland and Singapore. It’s important to note this list may change depending on who we partner with. But we’ll do our best to update it here when this happens.
We may store your information in cloud or other types of networked or electronic systems. As electronic or networked systems can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed.
8. Credit Reporting
When you apply for credit to buy our products and services or choose to be a guarantor, we might collect ‘credit information’ about you.
Credit information is the information we may collect and give to a credit reporting body and take into consideration when you apply for or use credit. Credit information can include:
We may use your credit information for purposes such as:
We may disclose your credit information to:
We’ve arranged for Telstra to look after some of these credit operations. For this reason, information we collect on your credit may be provided to Telstra. To see how this is managed, take a look at Telstra’s Credit Reporting Policy. It’s available here.
9. How you can access your personal information
You can request a copy of the personal information that we hold about you by emailing us at email@example.com. There is no charge to submit a request, however we may apply an administrative charge for providing access but we’ll always check with you first. If we can’t give you access or can only give you access to certain information, we’ll tell you why.
10. How can you correct your personal information
We do everything we can to make sure the personal information we handle is correct, complete and current. But if you do spot an error, you can let us know via the contact details below.
If the error relates to your directory listing, you can also follow the process set out in the table below.
How to amend your directory listing:
Yellow Pages visit my.yellow.com.au/login and log in to your account; or
From your listing, click the “Edit my business listing” link at the bottom of the page and log in to your account.
White Pages – Businessvisit https://help.whitepages.com.au/contact-us/update-my-business-listing/ and complete the form.
White Pages – Residential visit https://help.whitepages.com.au/residential-listings/my-residential-listing/ for instructions.
True Local visit https://www.truelocal.com.au/login/business-centre and log into your account; or from our listing click ‘manage this listing’ in the top right-hand corner of your business listing page.
11. Contact Us
Yellow Customer Care
Phone: 1800 359 321
Contact form: https://www.yellowpages.com.au/pages/contact-us
White Pages Customer Enquiries
Phone: 1800 810 211
Contact form: https://help.whitepages.com.au/contact-us/
True Local Customer Support
Phone: 1300 133 774
For any of our other brands, please email us at firstname.lastname@example.org.
12. How to make a privacy complaint
We’ll aim to investigate and resolve your complaint within 30 days of receiving it. If we need more time, we will notify you about the reasons for the delay and indicate a new estimate time frame.