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Terms and Conditions

Australian Small Business Supplier Payments

Thryv Australia Purchase Order Terms and Conditions

Thryv Australia is a signatory to the Australian Supplier Payment code developed by the Business Council of Australia.

To be an eligible small business, suppliers must:

  • Have an Australian ABN, and;
  • Have revenue of no more than AU$10 million in the last year

Thryv Australia commits to:

  • Pay eligible Australian small business suppliers within 30 days of receipt of a correct invoice, or on mutually agreed terms
  • Pay suppliers on-time, following receipt of a correct invoice
  • Provide clear guidance about payment procedures to suppliers
  • A process for resolving payment disputes and complaints

Feedback to Thryv Australia

Eligible small business suppliers may contact Thryv Australia should you wish to raise any concerns relating to the application of the Australian Supplier Code.

For more information contact apinvoices@sensis.com.au

Please provide the following information with your request:

  • Company details
  • Contact details
  • Total annual revenue from previous financial year
  • Brief summary of concern relating to application of Australian Supplier Code

How do I find out if an invoice has been paid?
Email apinvoices@sensis.com.au or call (03) 8653 5450.

Where do I send invoices for processing?
Email FinancePoGr@sensis.com.au

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Code of Conduct

Direct Debit & Credit Card Authorisations Terms

  1. I/We request THRYV AUSTRALIA PTY LTD (“Thryv”) to automatically debit charge the amount referred to on my Order(s) from my/our Bank Account or Credit Card on the due date or within two business days from that date.
  2. I/We certify that I/We are the authorised signatories needed to authorise Thryv to charge the nominated Credit Card or are authorised to provide the Bank Account details.
  3. I/We have confirmed the Credit Card details by physically checking the Credit Card.
  4. Thryv irrevocably agrees that this request will only be used in connection with the amount referred to in your Order(s).
  5. IMPORTANT NOTE: CREDIT CARD PAYMENT PROCESSING FEE. For payments made by Visa, MasterCard or American Express a Payment Processing Fee of 0.64% (including GST) of the payment amount will be applied on the day the payment is made. For payments made by Diners Club a Payment Processing Fee of 1.85% (including GST) of the payment amount will be applied on the day the payment is made. These fees are subject to change.
  6. We will provide 14 days’ notice to you in writing if the terms of this agreement are to change. Please telephone our Customer Service department on 1800 001 552 should you wish to:
    • Defer a drawing
    • Suspend the Direct Debit Request or Credit Card Authorisation
    • Alter a drawing amount
    • Cancel the Direct Debit Request or Credit Card Authorisation
    • Stop an individual drawing.
  7. Please note we require three business days’ notice to act on your request. If you dispute any drawing amount or the reason of drawing you must first contact us on 1800 001 552. We undertake to address your query within seven business days. If your query is not addressed within this period, the disputed amount will be refunded until the matter has been resolved. If the due date of the drawing falls on a public holiday or a non-business day, we will direct debit your Bank Account or Credit Card within two business days from the drawing date. If you are uncertain when the charge will be processed you should contact your financial institution directly. Should a dishonour occur as a result of any drawing under this request, a further attempt by us to draw may be made within five business days or by mutual agreement by telephone. An administration fee may be applied.
  8. We are committed to the protection of your personal details. Our Privacy Policy is available at https://corporate.thryv.com.au/privacy. You consent to us using a third party for the secure storage of your credit card details or releasing your account information to investigate with your and our financial institutions any possible incorrect debits.
  9. It is your responsibility to ensure that your Bank Account or Credit Card account can accept direct debit drawings, and sufficient funds are in your Bank Account or Credit Card account to cover the direct debit at the time of drawing.

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Fair Use Statement

Updated: September 2021

All terms in BOLD are as defined in the Terms of Use.

This Fair Use Statement sets out an acceptable level of conduct between Thryv Australia and You when using the Services.

  • All Our Websites are intended for personal and non-commercial use only. All Content made available on or via the Services (including but not limited to text, information, designs, photographs, graphics, images, illustrations, interfaces, codes, audio clips, video clips, software and links to external websites), is provided for informational purposes only.
  • The Content may only be used and reproduced for personal and non-commercial use.
  • The following are examples of unacceptable use:
    1. Framing of Content;
    2. Scraping of Content;
    3. Data-mining of Content;
    4. Extraction of Content;
    5. Re-distribution of Content;
    6. Mirroring of material;
    7. Using the Website in any way which would interfere with their operation for other parties.
  • We reserve the right to deny, terminate or suspend Your access to Our Website without notice for any reason.

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Google AdWords Third-Party Compliance

Introduction to Googles online advertising

Advertising with Google allows you to reach new customers at the precise moment they’re searching for your type of products and services. You can choose to be charged for clicks, impressions, or conversions, depending on the type of campaign you run.

Once your ads are running, we provide performance data so your third-party partner can track what’s working and what’s not. Google Ads advertising products are highly accountable, helping you understand precisely the return on your advertising investment and allowing your third-party partner to make adjustments to optimise for the best possible return.

In addition to Google search, you can also run ads on Google’s network of partner sites (places where you may have seen the “Ads by Google” message)–including YouTube. On this network, you can take advantage of other ad formats, such as image ads and video ads.

Google and third-party partners

We believe that Google advertising can help your business succeed. However, you might not have the time or resources to devote to building–and regularly maintaining-a successful account. Or maybe you’d just like some help optimising from an expert.

That’s where our third-party partners come in. There are many different types of third parties out there, from the largest advertising agency and yellow page publisher to the one-person web consultant. To help you select a third-party partner, we’ve developed our Partners Program. Participating third parties that have met the requirements of one of our Partner Programs may display that program’s badge on their websites. Two badges that you’ll probably see are Google Partners and Premier Partners.

To confirm that a company is certified within our Partner Programs, click the badge on its website. If the company is certified, you’ll be taken to its profile page on Google.

How to work with a third-party partner

A third-party partner can save you and your business a lot of time and energy. For best results, we encourage you to stay informed, involved, and up-to-speed on your ad campaigns, and let your partner handle the time-consuming work.

Third-party partners will often charge a fee in addition to the cost of your advertising. Remember, their goals are to provide valuable services like managing your campaigns, provide you with reporting, answer your questions, or optimize your campaigns. We believe it’s important for you to understand the total cost of your advertising, including any fees your third-party partner charges. You can use this amount to determine your return on investment (ROI). Here are quick tips for being a savvy customer:

  1. Pick one partner. You may be tempted to divide your budget among multiple third parties to see which one drives the best results. You’re welcome to do this, but we recommend that you test them one at a time. Google doesn’t display more than one ad for a business on a page of search results, so you’ll find it difficult to test multiple third parties at once.
  2. Educate yourself. Understanding advertising at an advanced level can take time, but it doesn’t take much time to learn the basics of Google advertising. Review the "Advertising basics" section below. To learn more, visit the Google Ads Help Centre. Understanding these programs will help you make more informed decisions with your third-party partner.
  3. Trust experience. If you’re working with a company that’s managed hundreds of Google advertising accounts, then it’s likely to have developed expertise with Google’s advertising products. If it tells you that certain industries have historically higher online-advertising costs or certain keywords or ads might not work for your business, it’s probably speaking from experience.
  4. Evaluate your performance. Unless you’re focused on branding, what matters most about advertising is the return on your investment in it (i.e. the number of new customers coming in the door). So take some time each month to measure what you’re investing, and the results you’re receiving from that investment.

What to watch out for

We believe that it’s important for you to have a great experience with Google advertising. If you don’t, please let us know. Be sure to first work with your third-party partner to try to resolve any issues before contacting us. Many third parties have earned our trust by representing the best interests of their advertisers. But some third parties do not. Here are some activities to watch out for and let us know about:

  • Not sharing the cost and performance of advertising campaigns. You have a right to know, at a minimum, the number of clicks, impressions, and cost of your Google ads.
  • Guaranteeing ad placement, either on a specific advertising channel or in a specific position. It’s not possible to guarantee a specific ad position on Google.com search results pages. Ad position is determined by an auction and changes dynamically with every new search. Some third parties may only charge you if they achieve your desired ad placement, but those that guarantee a specific position (i.e. the top position every time a user searches for your keyword) are misrepresenting how Google’s advertising works.
  • Account setup requirements. The third party agency must setup a separate Ads account for you to represent you fairly.
  • Claiming to be from Google. Ask this person for their name and to email you from their @google.com (not @gmail.com) email address.
  • Harassing or bullying you into signing up. Third parties cannot remove your business from the natural or organic search results on Google.com.
  • Claiming advertising on Google will affect your organic or natural ranking. Advertising on Google has no impact on your organic or natural ranking in the search results; the two are completely separate.
  • Deceptive pricing. The agency may not use the correct advertising budget as agreed with you. Make sure that you get an official copy of your agreement in writing.

Report a violation of third-party policy

Think a third-party partner is violating this policy? Let us know: report a violation of third-party policy. While we may not respond personally when you contact us about a third party, we will investigate your comments and, if necessary, take appropriate action.

Advertising basics

  • Average Position: The average position an ad appears in when it’s triggered. An average position of 1-8 generally means that the ad is appearing on the first page of search results.
  • Clicks: The number of times users clicked your ad.
  • Clickthrough Rate (CTR): The number of clicks divided by the number of impressions, shown as a percentage. A good CTR can improve your average position.
  • Conversion: The action that your advertising results in, such as a phone call, lead, or sale. This is usually a good metric to use to measure the success of your advertising.
  • Cost: The total amount you spend with Google advertising.
  • Impressions: The number of times your ad appeared.
  • Keywords: The words or phrases you select for Google Ads so that when users search for those words on Google, your ad may appear next to or above the search results.

If you have a question about your Google advertising account and need help, please visit the Google Ads Help Centre.

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Privacy and the Do Not Call Register

Privacy

Thryv Australia Pty Ltd (Thryv) is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We are strongly committed to protecting our customer’s information and our Privacy Collection Statement outlines how we collect, use and/or disclose your information.

If you wish to contact us about a privacy matter, please contact privacy@sensis.com.au.

Do Not Call Register
The Australian Government established the Do Not Call Register in response to increasing community concern about the growth in unsolicited telemarketing calls to your household. Individuals can register domestic phone numbers on the Do Not Call Register website to help prevent unsolicited telemarketing calls being made to your household.

What does this mean for my relationship with Thryv?
Companies are permitted to call numbers on the Register where they have consent to do so. Consent may be express or may be inferred from an existing business relationship (unless the individual has expressly opted out from receiving telemarketing contact).

How to opt out of Thryv telemarketing
If you do not wish to receive telemarketing calls from us, or for information on our marketing opt out process, please call us on 1800 736 747 (9am-5pm Mon to Fri (EST) excluding public holidays).

If you wish to contact us regarding a Do Not Call Register matter, please contact privacy@sensis.com.au.

How to opt out of Send to Mobile texts
If you do not wish to receive texts from Yellow Pages®, White Pages® or Whereis® digital services please contact privacy@sensis.com.au.

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Privacy Policy

Protecting your privacy

We take your privacy very seriously and this Privacy Policy sets out what personal information we collect, how we hold it, use it, and who we might share it with.

This Policy covers Thryv Australia Pty Ltd and its related companies (Thryv Australia), including its subsidiaries, whose operations include publishing and distributing the Yellow Pages and White Pages directories, electronic, wireless and online consumer products, as well as offering advertising, media, marketing data solutions, data cleansing, content, location and other business services.

This Policy also incorporates our Credit Reporting Policy which covers additional information on how we manage your personal information collected in connection with a credit application, or a credit facility.

1. The kinds of personal information we collect and hold

The kinds of personal information we collect and hold may include:

  • contact details and identification such as your name, email address, postal address, phone number, and other similar contact data. We also may collect other data about you such as work information, occupation, date of birth and drivers licence;
  • account credentials such as your username and passwords and similar security information used for authentication and account access;
  • usage data such as the search terms you enter, the pages you visit, the products and services you purchase. We may also collect data about your device such as IP address, device identifiers, and data about the network, operating system, or software you use to connect to our products and services;
  • location data when you enable location-based features of our products, we may collect location data. We may also collect location data derived from your IP address;
  • payment data if you make a purchase such as your name, banking and credit card details.

Some information we collect might not be included in this list. It really depends on the service or product we’re offering.

2. How we collect your personal information

The data we collect depends on the services and products that you use. We may collect some data directly from you, such as when you create an account, or contact us for support. We also collect “usage data” directly from you or through analytics companies. Much of this data collection is done through the use of cookies (small text files placed on your device), and does not identify individual customers but does identify internet browser.

To make this advertising more relevant to you, we or our third party advertising companies, may collect and use information about visits to our sites and to other sites made using your computer or device. For more information about this practice and your options, visit here.

Where we do identify you (such as where you are logged into your online account), we treat any use or disclosure in accordance with this policy.

We sometimes collect your information from other sources including from:

  • your telephone service provider such as your listing details for our telephone directories;
  • various third parties such as your representatives, credit reporting bodies, social media sites, consumers who use our products, our related companies and our syndication partners;
  • public sources such as from information available on the internet; and
  • organisations we list under “When do you disclose my personal information?” (see below).

In some circumstances, if you don’t provide us with your personal information, we may not be able to

  • provide you with the product or service you want;
  • manage or administer your product or service;
  • personalise your experience with us;
  • verify your identity or protect against fraud; or
  • let you know about other products or services that you might be interested in.

If we ever need you to give us another person’s personal information (for example, if you’d like to give someone access to our services), we’ll need you to let that person know. You can also tell them to contact us if they have any questions.

3. How we hold your information

We store your information in hard copy or electronic format and store it in storage facilities that we own and operate ourselves, or that are owned and operated by trusted third parties.

We use a combination of technical solutions, security controls and internal processes to help us protect your information and our network.

We aim to keep your information only for as long as we need it e.g. for business reasons for to comply with our legal and regulatory requirements. When we no longer need the information, we take reasonable steps to destroy or de-identify it.

4. How we use your personal information

We may use your personal information to:

  • check your identity;
  • provide and administer our products and services, including directory services and advertising in various media;
  • identify opportunities to help improve our products, services and technologies and improve those products, services and technologies;
  • carry out credit checks and help prevent fraud;
  • help us maintain and develop our business systems and infrastructure;
  • for information received from Google APIs, including Gmail (“Restricted Scope Data”): to provide or improve your experience or use of Gmail through www.thryv.com.au or the Thryv Services in accordance with the Google API Services User Data Policy , including the Limited Use requirements. We do not use Restricted Scope Data to serve you advertisements or for any other purpose not listed here. Moreover, unless required for security purposes or to comply with applicable laws, no human will have the availability to read Restricted Scope Data;
  • promote and market services to you (sometimes even after you leave us); and
  • deliver targeted marketing, advertising and content from us and third parties on our websites and third party websites relevant to your interests.

If you don’t want us to contact you for marketing or promotions, please call us on 1800 736 747. And if you’ve received emails or SMS from us, you’ll need to follow the unsubscribe instructions within those messages for them to stop.

If you sign up to push notifications, you’ll receive these on your browser whenever they’re sent. These do not identify individual customers but may include promotional communications regarding our products and services. If you later wish to opt out of notifications, you can configure the settings on your browser. Opting out of push notifications will not affect other communications you receive from us, such as email communications.

5. When we disclose your personal information to third parties

In some circumstances, we might disclose your personal information to other organisations. But we only ever do this when providing services to you, or as otherwise explained in this policy. When we do this, we take all reasonable steps to keep your information secure.

We also require our contracted service providers to comply with privacy and confidentiality obligations to help protect your personal information. These service providers may be based locally or overseas. They help us with tasks like:

  • customer enquiries
  • mailing
  • billing and debt-recovery
  • information technology
  • data verification
  • managing your advertising
  • marketing, telemarketing and sales
  • market research, and
  • website analysis.

We may disclose your personal information to:

  • your authorised representatives or advisers (when you ask us to);
  • credit-reporting bodies for credit related purposes such as creditworthiness, credit rating or default listing;
  • fraud-prevention organisations;
  • our related companies, including Thryv, Inc who help us provide and administer our products and services;
  • our professional advisers;
  • government, regulatory authorities and other organisations, as required or authorised by law;
  • organisations who manage our business, corporate, risk and funding strategies;
  • companies involved in a sale of our company or assets;
  • Telstra Corporation Limited (to help them provide directory assistance services like Directory Assistance (1223, 1234) and Call Connect (12456));
  • telephone service providers who supply customer data for publication in our directories; and
  • our directories and syndication partners, as permitted in our Thryv Australia Customer Terms.

If you use your device’s voice-controlled assistant when using our services, anything you say will be sent to Google and may be used by Google in accordance with its privacy policy, which is available at https://policies.google.com/privacy.

6. Thryv Data

Thryv Data collects personal information such as your name and contact details from third party data suppliers. If your personal information was provided to us by a data supplier, we will have sought their confirmation that they are authorised under privacy laws to provide us with your personal information for the purposes described below.

We collect, hold, use and disclose personal information in order to operate our business, including to provide products and services to our customers such as marketing databases that can be used by our customers for campaign purposes, including to supply information regarding products and services that may be of interest to individuals and businesses, and data linkage and cleansing to make sure our customers’ data is complete, up-to-date and accurate.

7. Sharing your information outside of Australia

In some situations your personal information might be transferred outside of Australia. This is usually for information management and storage purposes, and most commonly occurs in the Philippines, India, United States of America, Canada, Israel, Denmark, Japan, United Kingdom, Croatia, Germany, Ireland and Singapore. It’s important to note this list may change depending on who we partner with. But we’ll do our best to update it here when this happens.

We may store your information in cloud or other types of networked or electronic systems. As electronic or networked systems can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed.

8. Credit Reporting

When you apply for credit to buy our products and services or choose to be a guarantor, we might collect ‘credit information’ about you.

Credit information is the information we may collect and give to a credit reporting body and take into consideration when you apply for or use credit. Credit information can include:

  • identification information
  • details about information requests made about you to credit reporting bodies
  • current and historical details about credit applications you have made and credit arrangements you have entered into
  • information about overdue payments, default listings and about serious credit infringements and information about payments or subsequent arrangements in relation to either of these
  • publicly available information like bankruptcy and court judgments
  • credit scores or credit assessments.

We may use your credit information for purposes such as:

  • to obtain credit information from credit reporting bodies;
  • to assess your application for commercial credit;
  • to assess whether to accept you as a guarantor of commercial credit;
  • to collect overdue commercial credit payments;
  • for our internal management purposes that are directly relating to the provision or management of commercial credit.

We may disclose your credit information to:

  • our related bodies corporate, advisors, agents, service providers, and contractors for the purposes which we may use your credit information; and
  • credit reporting bodies for the purposes of listing a default on your credit file. The credit reporting body that we deal with is Equifax Australian Group Pty Ltd (website: www.mycreditfile.com.au/ ).

We’ve arranged for Telstra to look after some of these credit operations. For this reason, information we collect on your credit may be provided to Telstra. To see how this is managed, take a look at Telstra’s Credit Reporting Policy. It’s available here.

9. How you can access your personal information

You can request a copy of the personal information that we hold about you by emailing us at privacy@sensis.com.au. There is no charge to submit a request, however we may apply an administrative charge for providing access but we’ll always check with you first. If we can’t give you access or can only give you access to certain information, we’ll tell you why.

10. How can you correct your personal information

We do everything we can to make sure the personal information we handle is correct, complete and current. But if you do spot an error, you can let us know via the contact details below.

If the error relates to your directory listing, you can also follow the process set out in the table below.

How to amend your directory listing:

Yellow Pages visit my.yellow.com.au/login and log in to your account; or

From your listing, click the “Edit my business listing” link at the bottom of the page and log in to your account.

White Pages – Businessvisit https://help.whitepages.com.au/contact-us/update-my-business-listing/ and complete the form.

White Pages – Residential visit https://help.whitepages.com.au/residential-listings/my-residential-listing/ for instructions.

True Local visit https://www.truelocal.com.au/login/business-centre and log into your account; or from our listing click ‘manage this listing’ in the top right-hand corner of your business listing page.

11. Contact Us

Yellow Customer Care

Phone: 1800 359 321

Email: customercare@yellow.com.au

Contact form: https://www.yellowpages.com.au/pages/contact-us

White Pages Customer Enquiries

Phone: 1800 810 211

Email: enquiries@whitepages.com.au

Contact form: https://help.whitepages.com.au/contact-us/

True Local Customer Support

Phone: 1300 133 774

Email: support@truelocal.com.au

For any of our other brands, please email us at privacy@sensis.com.au.

12. How to make a privacy complaint

We take the protection of our customers’ privacy very seriously. If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy, please email us at privacy@sensis.com.au.

We’ll aim to investigate and resolve your complaint within 30 days of receiving it. If we need more time, we will notify you about the reasons for the delay and indicate a new estimate time frame.

If you’re not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (https://www.oaic.gov.au)

13. Changes to our Privacy Policy

We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our website. This Privacy Policy was last updated in September 2021.

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Purchase Order Terms and Conditions

Thryv Australia Purchase Order Terms and Conditions15 November 2015 – 14 March 2017Download PDF

Thryv Australia Purchase Order Terms and Conditions15 March 2017 – 11 February 2020Download PDF

Thryv Australia Purchase Order Terms and Conditions12 February 2020 – 4 July 2021Download PDF

Thryv Australia Purchase Order Terms and Conditions5 July 2021 – currentDownload PDF

Recruitment Privacy Policy

Thryv Australia Pty Ltd (Thryv) is committed to ensuring the privacy and security of your personal information. This Privacy Statement explains how we manage your personal information for the purposes of processing and considering your application for employment.

The kinds of information we collect and hold

During the recruitment process Thryv will collect personal information about you which may include items such as your name, date of birth, email address, phone number, contact details, employment history, remuneration details, education qualifications, professional licences, referee details, results of psychometric tests, security checks, video interviews and medical and police checks.

How we collect your information

Personal information will be collected via your application form, interviews, over the phone, written correspondence and from publicly available sources such as Facebook and LinkedIn. We may also collect information from third parties, for example psychometric test results, police checks and references.

If you choose not to provide certain personal information, we may not be able to progress your application, or provide you with direct correspondence regarding employment opportunities at Thryv.

You may also be required to provide personal information about other individuals to us (e.g. your referee contact details). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them of the matters in this Privacy Statement.

How we hold your information

We may store your personal information in hard copy or electronic format, in storage facilities, which may be located in Australia or other countries, [1] that we own and operate ourselves, or that are owned and operated by our service providers. We take reasonable steps to maintain the security of your personal information and to protect it from unauthorised disclosure.

How we use your information

Your personal information and application information will be held, used and disclosed for the purposes of selection and hiring, for providing you with marketing correspondence regarding employment at Thryv, and to verify your identity and other details, contact referees and conduct police and other checks.

When we disclose your information

Your information will be disclosed to recruiters and employees of Thryv who are involved in the hiring process. The information may also be accessed by or disclosed to recruitment agencies and other third parties who are engaged to provide recruitment services on behalf of Thryv (including identity and other background checks). These recipients may be located in Australia or other countries.[1]

How to access or correct your information or make a privacy complaint

If you wish to obtain access to your personal information or believe that your personal information we hold is inaccurate or that we have breached your privacy, please let us know by contacting us at privacy@sensis.com.au.
Please provide us with details of your complaint and we’ll investigate and respond in writing within 30 days of receiving your complaint.

If you’re not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (https://www.oaic.gov.au/).

About this statement

This statement was last updated in September 2021.

From time to time we may need to change this statement. If we do so, the updated version will be posted on our website.
In addition to this privacy statement, we also have a general privacy policy which is available at https://corporate.thryv.com.au/privacy.

[1] Including USA, Europe (France, Germany, Sweden, Switzerland), UAE (Dubai, Oman), China (including Hong Kong & Taiwan), South Africa, Singapore, Japan, Philippines, Malaysia, Indonesia, India and New Zealand

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Supplier Code of Conduct

Thryv Australia Pty Ltd and its related companies (Thryv) are committed to ethical, sustainable and socially responsible procurement. This Supplier Code of Conduct (Code) outlines Thryv’s minimum expectations of all of its suppliers of goods and services. Thryv expects its suppliers to communicate the Code to their own supply chains so that they are aware of, understand, and comply with the Code.

Suppliers are required to comply with all applicable laws and the Code. If there is no legal requirement, or if a local legal requirement is lower than the requirement under this Code, suppliers are expected to comply with the Code.

Corporate Governance and Ethics
Suppliers are expected to:

  • comply with all applicable laws in relation to anti bribery, anti-corruption, anti money laundering, fraud and prohibited business practices and maintain internal policies and controls to safeguard against these practices;
  • conduct their business in an ethical manner and act with integrity;
  • have processes in place to prevent or disclose an actual or potential conflict of interest related to its relationship with Thryv as soon as possible to Thryv;

Labour and Human RightsS
uppliers are expected to:

  • Demonstrate a commitment to human rights in accordance with existing international standards and conventions such as the UN Declaration of Human Rights.
  • Comply with the international labour standards set out in the International Labour Organisation’s eight core ILO Conventions(1).
  • Ensure that there is no discrimination in hiring and employment practices, including based on ethnicity, gender, sexual orientation, disability, religion, political or other opinion, marital status, national or social origin or other status.
  • Not use directly or indirectly any form of child, forced, bonded or prison labour and ensure that employment is freely chosen.
  • Adhere to minimum age provisions of national labour laws and regulations and, where national law is insufficient, take account of international standards.
  • Follow all applicable laws and regulations with respect to working hours, wages and other entitlements and ensure that workers are paid a fair wage in a timely manner and are not required to work excessive hours that may impact their personal health and safely.
  • Ensure that disciplinary policies and procedures are clearly defined and communicated to workers and do not include unlawful or inhumane treatment and do not include sanctions that result in wage deductions, reductions in benefits, or compulsory labour.
  • Ensure workplaces are free of work bullying, harassment, victimisation and abuse and other unlawful and inhumane treatment.
  • Respect workers’ rights in connection with freedom of association and collective bargaining.

Work Health and Safety
Suppliers are expected to:

  • comply with regulatory and statutory requirements in relation to health and safety at work and maintain work environments and systems of work, for workers and others that ensure their health and safety; and
  • ensure that their workers are adequately trained and provided with the proper equipment to safely carry out their work; and
  • establish and maintain a policy and process to identify and manage occupational health and safety hazards and incidents.

Environmental Sustainability
Suppliers are expected to:

  • comply with all applicable laws and regulations relating to the environment, including any management and reporting obligations;
  • have an environmental management system or other process to identify, assess and reduce their environmental risks and impacts;
  • demonstrate a commitment to sustainable business practices, including in relation to the efficient use of raw materials and resource and the minimisation of the risk of pollution, loss of biodiversity, deforestation, damage to ecosystems and greenhouse gas emissions.

(1) Freedom of Association and Protection of the Right to Organise Convention, 1948 (No. 87), Right to Organise and Collective Bargaining Convention,1949 (No. 98), Forced Labour Convention, 1930 (No. 29), Abolition of Forced Labour Convention, 1957 (No. 105), Minimum Age Convention, 1973 (No. 138), Worst Forms of Child Labour Convention, 1999 (No. 182), Equal Remuneration Convention, 1951 (No. 100), Discrimination (Employment and Occupation) Convention, 1958 (No. 111)

Last updated: September 2021

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Terms of Use

Updated: September 2021

All terms in BOLD are defined at the Definition section located at the end of this document.

THIS TERMS OF USE SETS OUT THE BASIS ON WHICH YOU AGREE TO ACCESS AND USE THE WEBSITE AND/OR ONLINE SERVICES (COLLECTIVELY REFERRED TO AS THE “SERVICES). AS SUCH, PLEASE READ THIS TERMS OF USE CAREFULLY.

TERMS OF USE

Your access to and use of Our Website and/or Online Services (collectively, Services) are subject to:

(collectively, Terms of Use).

We make the Services available to You on these Terms of Use. You must only access and use the Services in accordance with these Terms of Use.

By accessing and using the Services You will be deemed to accept these Terms of Use and agree to be bound by it.

Certain legislation, including the Competition and Consumer Act 2010 (Cth) may imply warranties, conditions or guarantees or impose obligations or remedies which cannot be excluded or modified. To the extent that such legislation applies, this Terms of Use must be read subject to those statutory provisions and nothing in this Terms of Use is intended to alter or restrict the operation of those provisions.

Changes to the Terms of Use
We may change the Terms of Use from time to time by publishing an updated version to Our Website.

By continuing to use the Services, You will be deemed to have accepted the updated Terms of Use and agree to be bound by them.

REGISTRATION

We may require You to register with Us in order to access some parts of the Services.

You are solely responsible for the use of Your user account, and must ensure that You keep all passwords secure. You will be responsible for any access to the Services using Your registration details, even if that access is by another person.

ACCESS AND AVAILABILITY

We reserve the right to modify, discontinue, or disable all or part of the Services, on either a permanent or temporary basis, at any time. We will endeavour to provide You with prior notice of any modifications by posting on Our Website, however You accept it may not always be possible to provide prior notice.

We may suspend, terminate or limit Your access to all or part of the Services at any time if You breach the Terms of Use.

USE

No Unlawful, Infringing or Offensive Activity
You must not post, transmit to or via Our Website and/or Online Services any information or content which breaches any laws or regulations, infringes a third party’s rights or privacy or is offensive or contrary to any relevant standards or codes, including generally accepted community standards. You must not permit or enable another person to do any of those things.

You must not transmit any advertising, promotional materials, or similar materials without Our express written permission.

Examples of unlawful, infringing or offensive activity includes, but is not limited to, content or material that:

  • is false or misleading, abusive, harassing, defamatory, offensive, humiliating, vulgar, obscene, pornographic, racist, discriminatory, or invasive of another’s privacy;
  • is an infringement of the intellectual property rights of another party;
  • is not owned by You;
  • may encourage criminal activity;
  • contravenes any applicable laws, regulations, codes and standards;
  • disturbs or damages Our Website, Online Services or its Content;
  • damages Us or Our reputation; or
  • otherwise breaches these Terms of Use.

We may withdraw or alter any content or material You provide Us for display on Our Website at our absolute discretion, including, without limitation, if We:

  • reasonably consider it is inappropriate, offensive, misleading or deceptive, defamatory, incorrect or in any other way a breach of these Terms of Use or any law or third party rights; or
  • are instructed to do so by any third party.

No Viruses or Other Interference
You must not transmit to or via the Services any virus or any other information or material or otherwise use the Services in a way which:

  • tampers with, hinders the operation of, or makes unauthorised modifications to the Services;
  • inhibits any other user from using the Services;
  • violates the security of the Services or accesses any other unauthorised areas of the Services.

Share Service
To access and use the Share Service, You must:

  • be the owner of the mobile handset or account from which the Share Service is accessed or have the consent of the owner to access the Share Service from that handset or account; and
  • be the owner of the mobile phone number to which the Share Service is used to send a message or have the consent of the owner to send a message to that number.

The Share Service is provided free by Us but Your standard network charges will apply when accessing YELLOW PAGES® Mobile, YELLOW PAGES® Online, WHITE PAGES® Mobile or WHITE PAGES® Online.

We may add to, remove or vary any information provided via the Share Service at any time.

You must not and must not attempt to or permit another person to use the Share Service to data mine or conduct automated searches of the YELLOW PAGES® Mobile site or WHITE PAGES® Mobile site and any data contained in it or the YELLOW PAGES® or WHITE PAGES® directory listings.

Ratings and Reviews

Additional terms and conditions apply in relation to rating and reviewing a business listed on Our Website. Refer to:

LIABILITY

No Warranties or Representations
To the maximum extent permitted by law, We do not represent or warrant that the Services and/or Content on the Services are accurate, reliable, suitable or complete. In particular, although We use reasonable care and skill in operating the Services, We cannot guarantee that the Services and/or Your access to the Services will be continuously available, uninterrupted, timely, secure or virus or error free.

Except as set out below, We exclude all:

(a) warranties whether express, implied, statutory or otherwise, relating in any way to the Services or Your use of it; and

(b) liability (including for negligence) to You or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with the Services or any use of the information on or use of or access through the Services for any reason whatsoever (including negligence).

Where any statute implies any term into Your use of or any arrangement arising out of the accessing of the Services and that statute prohibits exclusion of that term, then that term is included. If and to the extent permitted by statute however, Our liability for any breach of such term is limited to the resupply of services.

Our Liability to You
Except as set out under this section, We may be liable to You for breach of contract or negligence under the principles applied by the courts.

We exclude liability for any loss or damage to the extent that it is caused by You.

To the maximum extent permitted by law, We are not liable for damage or loss of any kind arising from or in connection with Your access to, or use of, or inability to use, the Services.

Your Liability to Us
You agree to fully compensate and hold Us harmless for any loss, damage, costs, expenses and penalties arising out of Your material breach of this Terms of Use or any negligence, or any act of fraud by You or on Your behalf.

You are not liable to Us for any loss to the extent that it is caused by Us.

Links to Third Party Sites
The Services may contain links to third party websites. The links are provided for Your convenience only, and do not indicate, expressly or impliedly, any endorsement by Us of the sites or the information, products, or services provided at those sites. You access those sites and use the information made available at those sites, solely at Your own risk.

We and Our contractors make no representation about the accuracy or suitability of the information or links provided on the Services. The information is provided on an ‘as is’ and ‘as available’ basis, without express or implied warranty. You use the information and links at Your own risk. We take no responsibility for the content of Internet sites that link from the Services.

SECURITY

We will endeavour to take all reasonable steps to keep secure any information which We hold about You. Your information is stored on secure servers that are protected in controlled facilities, in accordance with Our Privacy Policy.

INTELLECTUAL PROPERTY NOTICE

You must not do anything which breaches or interferes with Our intellectual property rights.

Copyright
All copyright and other intellectual property rights subsisting in the Services and the Content and material on Our Websites (including, without limitation, the software, design, text and graphics, and the selection and layout of Our Websites) are owned by or licensed to Us and protected by copyright under the laws of Australia and other countries.

You may view the Services and use its Content for personal and non-commercial purposes.

You may not distribute, reproduce, frame, transmit (including broadcast), communicate, adapt, distribute, sell, publish, alter, modify or create derivative works from any part of the Services or the Content on the Services except as permitted by statute or with Our written consent.

Trade Marks

YELLOWPAGES®, YELLOW PAGES®, YELLOW™, the Yellow Pages Walking Fingers logo®, LET YOUR FINGERS DO THE WALKING®, WHITE PAGES®, WHITEPAGES®, WHEREIS®, the Whereis logos, TRUELOCAL®, TRUE LOCAL®, the True Local logo, QUOTIFY®, UNIVERSAL BUSINESS DIRECTORIES™, UBD®, the UBD logo®, CITYSEARCH®, the Citysearch logo, among other marks, are trade marks owned by Thryv.

THRYV™, the Thryv logo™, THRYVAGENCY™, the Thryvagency logo™, THRYVDATA™, the Thryvdata logo™, are trade marks of Thryv, Inc.

You may not use any of the above trade marks, the names ‘Thryv Australia Pty Ltd’ or ‘Thryv’, or the names of any of Our Subsidiaries or related companies without Our prior written consent.

TELSTRA, 1234, CALL CONNECT, DIRECTORY ASSISTANCE and The Sock Puppet are trade marks of Telstra Corporation Ltd reproduced here with permission.

OPENSTREETMAP® is a registered trade mark of OpenStreetMap Foundation (UK).

Your Content and Your Intellectual Property
This section applies if You submit, post, transmit, or otherwise make any material available via Our Website (Your Content).

Where You do so, You grant to Us a non-exclusive, irrevocable, perpetual, worldwide, royalty free, transferrable licence to use, reproduce, modify, adapt, publish or communicate to the public Your Content for the reasonable purposes of Our business, and the right to sublicense those rights to others. You also consent to any act or omission that would otherwise infringe any of Your rights (including Your moral rights) in Your Content.

You warrant that You have the right to grant the above licence, and that Our exercise of the licence rights above will not infringe the intellectual property rights of any third party, and that Your Content is not defamatory and does not breach any law.

We may review Your Content, but are not obliged to do so. We may also alter or remove any of Your Content at any time, including to ensure the functionality of Our Services.

Third Party Copyright – Illegal Downloading or File Sharing
The Copyright Act 1968 (Cth) protects materials such as films, music, books, and computer programs. You break the law if You download, copy, share or distribute this material, unless You are allowed to do so by the Act or You have the copyright owner’s permission.

Please do not use Our Services to do any of these things, because if You do, we may have to cancel Your services and the copyright owner could take legal action against You.

Attribution
You must not obscure, remove, mask or replace any attribution statements or copyright notices or logos which are embedded in any information provided to You.

GENERAL

Inconsistent Terms
To the extent that any terms of this Terms of Use are inconsistent with any other terms displayed on individual pages of Our Website (other terms), the other terms will govern to the extent of the inconsistency only.

No Waiver for Breaches
If We do not act in relation to a breach of the Terms of Use by You, We do not waive any rights to act in relation to that breach or any later breach by You.

If You do not act in relation to a breach of the Terms of Use by Us, You do not waive any rights to act in relation to that breach or any later breach by Us.

Privacy and Personal Information
Any personal information collected by Us through the Services will be handled in accordance with our Privacy Policy.

Unenforceable Provisions
If any provision of the Terms of Use is invalid or unenforceable in a jurisdiction, the provision should be read down or severed in that jurisdiction to the extent of the invalidity or unenforceability. It will not affect the validity or enforceability of that provision in another jurisdiction or the remaining provisions.

Governing Law
The Terms of Use are governed by the laws in force in Victoria, Australia.

You and We submit to the non-exclusive jurisdiction of the courts of Victoria and waive, without limitation, any claim or objection based on absence of jurisdiction or inconvenient forum.

Definitions
The following terms have the following meanings in this Terms of Use:

(a) Content means content, information or material made available on or via the Services, including but not limited to text, sounds, music, software, photographs, videos, data, graphics, images, logos, button icons, audio clips, messages, links, digital map data, directory listings or any other content made available on the Services.

(b) Online Services means any functions, features, access to and use of the internet, internet information and/or other services, various service and communication channels and facilities through the internet, or communication facilities or services made available by Sensis from time to time subscribed or to be subscribed by You in connection with the Online Services, through the Services, which includes but is not limited to the Share Service, online transactions, messaging services, single sign on, search engines, automated services, e-commerce facilitators, chats, discussion groups and/or emails and any products and/or services offered by Thryv Australia. The list of Online Services may be updated and amended by Thryv Australia from time to time, in respect of which You shall be bound to this Terms of Use for access to and usage of the new Online Services.

(c) Services includes Our Website and/or Online Services.

(d) Share Service means the “share to mobile” service and its Application version and/or the “share to e-mail service”.

(e) Subsidiary has the meaning given to it under the Corporations Act 2001 (Cth).

(f) Terms of Use refers to these terms and conditions which govern the relationship between You and Sensis for the use of the Services to which You are granted permission to access.

(g) Thryv Australia refers to Thryv Pty Ltd (ABN 30 007 423 312) and/or its Subsidiaries, as may be applicable.

(h) Website includes the following websites: the Thryv websites (thryv.com.au; corporate.thryv.com.au), the True Local website (www.truelocal.com.au), the White Pages website (www.whitepages.com.au), the Yellow Pages websites (www.yellowpages.com.au; www.yellow.com.au; https://my.yellow.com.au), the Whereis.com website (www.whereis.com), the Thryv Agency website (www.thryvagency.com.au) , the Thryv Data website (www.thryvdata.com.au) and/or such other websites operated by Us, which are subject to change from time to time.

(i) We, Our or Us refers to Thryv.

(j) You and Your refers to the person or entity accessing and using the Services.

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Thryv Australia Customer Terms

Thryv SaaS Terms and Conditions

Whistleblower Protection Policy

Overview

At Thryv Australia Pty Ltd (Thryv), we are committed to achieving our commercial goals while conducting our business ethically in line with all laws, regulations, industry codes and standards. Our Code of Conduct and other internal policies guide our conduct to ensure that we observe the highest standards of honesty and integrity in our business activities.

Purpose

The purpose of this policy is to:

  • encourage and support disclosures of suspected wrongdoing;
  • ensure individuals who disclose wrongdoing can do so safely, securely and with confidence that they will be protected and supported; and
  • support our Code of Conduct and values.

How the policy can be accessed?

This policy is accessible through our intranet and on our external website.

Who does this policy apply to?

This policy applies to current or former officers, employees, suppliers (paid or unpaid) of goods or services to Thryv (such as secondees, contractors, and consultants) and associates of Thryv (as defined in the Corporations Act). It also applies to relatives, dependents or spouses of any of these people (Eligible Whistleblowers).

What are Disclosable Matters?

Eligible Whistleblowers can make a disclosure under this policy if they have reasonable grounds to suspect the occurrence of misconduct, or an improper state of affairs or circumstances within Thryv or a related body corporate (Disclosable Matters). Examples of Disclosable Matters are set out in Appendix A. A disclosure can still qualify for protection even if the suspicion turns outs to be incorrect.

Under this policy, Disclosable Matters excludes Personal Work-Related Grievances that do not have significant implications for Thryv that do not relate to the discloser. Examples of Personal Work-Related Grievances are set out in Appendix A. These sort of grievances should be raised in accordance with our Internal Resolutions Policy as they are not within the scope of this policy.

False reports can have significant effects on the reputations of our personnel and could also cause considerable waste of time and effort. Accordingly, any deliberately false disclosures under this policy will be treated as a serious disciplinary matter.

For protections to be afforded to a discloser under Whistleblower Laws, a report must be made by an Eligible Whisteblowers to an Eligible Recipient about a Disclosable Matter (Protected Disclosure). Other than in relation to Protected Disclosures, this policy does not override or replace any other Thryv policy or procedure, for example in relation to internal resolution, disciplinary action or employee privacy.

How do I make a disclosure?

If it is appropriate (and you are a Thryv employee), you are encouraged to raise these concerns with your manager, the manager of the relevant person, or the person concerned in the first instance (who may not be an Eligible Recipient). If you are external to Thryv or you would prefer not to follow this course you may disclose your concerns to STOPline, an independent third party and Eligible Recipient by visiting http://sensis.stoplinereport.com/ and then choosing to report via phone, fax, email, post or online (see the “How it Works” section for details).

You may choose whether or not to make a whistleblowing disclosure anonymously. All disclosures made under this policy will be treated confidentially. If the whistleblowing report is investigated it may be necessary to reveal its substance (on a confidential basis) to people such as other employees, external consultants involved in the investigation process or, in appropriate circumstances, law enforcement agencies. In particular, it will often be necessary to disclose the fact of the whistleblowing report, and its substance, to the person who is the subject of the whistleblowing report. In certain circumstances a court or tribunal may order the production of information or documents regarding a whistleblowing report.

We place great importance on providing employees with the opportunity to use the whistleblowing process for genuine disclosures. You must act in accordance with the Thryv value of honesty when using this process and you must not use the process for any purpose other than the good-faith reporting of unacceptable conduct. In return, we will not tolerate reprisal action against any person who has made a disclosure in good faith.

Who else can receive a disclosure?

If you cannot make a disclosure through the above methods, you can also make a report directly to any of the following recipients to receive protection under Whistleblower Laws:

  • A director, company secretary, company officer, or senior manager (i.e. a member of the Executive Leadership Team) of Thryv;
  • An auditor, or a member of the audit team, or actuary of Thryv;
  • ASIC or the Australian Prudential Regulation Authority (APRA) or other Commonwealth bodies prescribed by regulation; or
  • For tax-related disclosures, a registered tax agent or BAS agent who provides tax agent services or BAS services to Thryv.

There are other ways you can make disclosures in certain limited circumstances, including to a regulator, or when making an emergency or public interest disclosure. Before you make any such disclosure you should seek independent legal advice to understand the criteria for making such a disclosure.

Who do I contact if I need more information about this policy?

Thryv employees can seek confidential information on the operation of this policy and how a report will be handled, without making a report, by contacting the General Counsel. However, if you require legal advice with respect to the Whistleblower Laws, then you must contact an external lawyer (not the Thryv General Counsel or other member of the in-house legal team). Disclosures to legal practitioners for the purpose of legal advice or representation in relation to the operation of the Whistleblower Laws are protected disclosures under Whistleblower Laws.

Support and Protections for Whistleblowers

We are committed to ensuring that disclosers are not disadvantaged in any way from raising concerns about suspected Disclosable Matters in accordance with this policy. In particular, disclosers will not be disadvantaged by dismissal, demotion, harassment, discrimination, bias or other detrimental conduct.

Accordingly, we will protect the confidentiality of the discloser’s identity unless:

  • the discloser consents to the disclosure;
  • the disclosure is required by law;
  • the disclosure is necessary to prevent or lessen a serious threat to a person’s health and safety (unless the disclosure is a Protected Disclosure); or
  • it is necessary to protect or enforce our legal rights or interests or to defend any claims (unless the disclosure is a Protected Disclosure).

A breach of the protections provided under this policy will be treated as a serious disciplinary matter.

Our Employee Assistance Program (EAP) is also available for all our employees free of charge. Thryv employees can call EAP on 1300 360 362 for confidential and professional advice and counselling services.

Additional Protections under Whistleblower Laws

Under Whistleblower Laws, Protected Disclosures are afforded additional protections including:

  • compensation and remedies – the discloser can seek compensation and other remedies through the courts if they suffer loss, damage or injury as a result of a disclosure and Thryv’s failure to take reasonable precautions and exercise due diligence to prevent the detrimental conduct
  • civil, criminal and administrative liability protection. However, the protections do not grant immunity for any misconduct a discloser has engaged in that is revealed in their disclosure.

It is illegal for a person to identify or disclose information that is likely to lead to the identification of a discloser of a Protected Disclosure other than in certain limited situations. These exceptions are disclosures to:

  • ASIC, APRA or the Australian Federal Police;
  • a legal practitioner for the purposes of obtaining legal advice of representation about the whistleblower process in the Corporations Act;
  • a person or body prescribed by regulation; and
  • with the consent of the discloser.

What happens after a whistleblowing report is made?

Our Disclosure Co-ordinator is responsible for investigating and resolving all reported complaints. The Disclosure Co-ordinator will convene a meeting with the CEO and the EGM – People and Communications to discuss the investigation approach for the allegations raised. If the issue involves or makes allegations about either the Chief Executive Officers of Thryv (CEO) or the EGM – People and Communications, that person will not be involved in the investigation process and will be replaced by the Chief Financial Officer (CFO).

All investigations will be conducted in a fair and independent manner although the investigation process may vary depending on the nature of the disclosure. All investigations carried out by us or by an independent third party will follow the principles of procedural fairness and natural justice when conducting the investigation. This will generally involve:

  • undertaking a fair, independent and discreet investigation into the substance of the report to determine whether there is evidence to support the matter raised;
  • respecting individual confidentiality;
  • collecting all available data and verifying the reporting information;
  • in order to observe the rules of procedural fairness, interviewing any relevant person to understand their perspective;
  • proceeding with due care and efficiency; and
  • consulting appropriate bodies as required.

Where the Disclosure Co-ordinator deems necessary, the Disclosure Co-ordinator may appoint an external investigator to conduct the investigation, either in conjunction with the Disclosure Co-ordinator or independently.

The Disclosure Co-Ordinator shall advise the CEO and Audit Committee of the outcomes of the investigation. The CEO and Audit Committee will review the outcome and determine appropriate actions to respond to the matter.

Where possible, the discloser will be kept informed of the progress and outcomes of the investigations, subject to privacy and confidentiality considerations. If the discloser has chosen to report anonymously through STOPline, they will be given a unique code to be able to check the progress of their disclosure at any time.

You can see the full policy here

Policy last updated: September 2021

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